Does the other person understand what you want to say?
Effective Presentation Skills
You’re smart. You’re intelligent. You’re hard working. Then what makes your colleagues more successful than you?
The answer is simple, they’ve better presentation skills while you fumble for words, and they already put across their point confidently and effectively. You avoid your seniors like the plague, your colleagues, on the other hand, are on a first-name basis with them.
Whether you are an Executive or a Manager, good presentation skills are important for long-term career building. Not only do they increase the impact of your presentation Skills, they also indicate decisive planning and leadership qualities. A good presentation inspires confidence in you from your bosses and colleagues.
Communicating for Business
Effective communication is imperative in the business world. However, the communication style differs while dealing with different types of people. The manner in which we address our boss is totally different than the way we talk to our colleagues.
An effective communication skill is about understanding the right style of communication in The business environment and also about overcoming the barriers in communication.
This module elucidates the usage of non-verbal communication like body language, facial expressions, etc. And also explains the importance of being an effective listener.
Mastering Business Etiquette
A bright smile, a smart walk, great dressing sense and oodles of confidence gets you noticed within seconds. We call it making a great first impression. It is the magic that you create much before you display your technical knowledge, your brilliant sales report or before you crack that crucial business deal.
Some call it basic manners, we call it business etiquette. This module is about mastering the ABC’s of this skill that you learn all the seemingly minor details which could have a major impact on the way your colleagues, juniors, bosses, clients and other business associates think of you.
This module teaches you all you need to know about presenting yourself in and around your corporate setup.
This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and ‘the handshake’, conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:
You met someone important and had no idea what to say or do?
Did you spill soup all over yourself at an important business event?
You showed up at an important meeting under or overdressed?
Let’s face it: we’ve all had those embarrassing etiquette gaffes. Our course will help your participants look and sound their best no matter what the situation.
You will learn:
What is etiquette and how to practice one?
The rules for Business emails and telephone calls
Effective introduction and making the first great impression
Meeting and greeting – the four level conversation
Dining in style – Handling Sticky Situations and Possible Solution
Telephonic Skills & Etiquette
This course imparts practical training through role-plays and mock calls. The candidates are trained and assessed on how to make and handle calls, put a customer on hold, handle an irate customer patiently, ending a call, using the correct tone, use of courteous words and maintaining energy levels throughout the call.
You will learn:
Understand the call structure
Extract information from customers without annoying them
Listen and analyze customer’s needs
Handle complicated situations efficiently
Deal with different types of callers assertively
Leave a positive and lasting impression in the mind of customers
Email Writing Skills
A recent study reflected that over 50% of businesses still do not offer any sort of E-mail Etiquette Training to their employees. Many employees, customer service representatives and business owners themselves seem lost when it comes to business e-mail etiquette and proper practices to be followed while emailing.
Your employees need to brush up on these issues so that they can communicate with courtesy and clarity. This makes everyone’s job easier!
You will learn:
How to make the best use of emails
Email structures to achieve clarity and successful communication
To write for the reader – effective subject lines
Email effectiveness – Managing recipients and messages
Perfect grammar because it matters
Format messages for readability
Learn to write professionally and brand Broadcast emails
Learn to avoid senders regret by proofreading
Training in the areas such as Communications skills, Email etiquette, telephone etiquette, listening skills transform the employees and inculcate an attitude that is required to represent the organization to the global business world.
Radix Tree Online Education Transforming System focuses on training and development with a holistic approach and customizes training programs as per our client’s requirement.